FieldDay Solutions has conducted a semi-anonymous benchmark study to help safety equipment companies understand how their service and support practices compare with other similar safety equipment companies. These companies could be selling, distributing, and supporting safety equipment.
The benchmark study included:
Part 1 - public information from 30 vendors focused on the types of products they rent/sell, what manufacturers they represent, what services they provide, and their web-based support
Part 2 - analysis and recommendations
This benchmark study allow the companies in the study to:
learn the best practices among companies for supporting their customers
know which services are revenue-producers
understand how the companies’ practices differ from others in the industry
Many other organizations including manufacturers and customers can benefit from the study.
In a semi-anonymous study, the identity of the companies is known to all participants. However, correlation of data with specific companies is not made.
Contact FieldDay if you have any difficulty accessing the file or if you have questions or comments about the study.